Refund & Return Policy

At Prime Bazaar, we take the quality and freshness of our products seriously. Please review our return and refund policy below.

Meat & Dairy Products — Final Sale

ALL MEAT AND DAIRY PRODUCTS ARE FINAL SALE. NO RETURNS OR EXCHANGES.

For food safety and quality reasons, we cannot accept meat or dairy products back once they have left our store.

This includes fresh, frozen, refrigerated, packaged, cut, ground, marinated, or custom-prepared meat and dairy products.

Delivery Orders — 2-Hour Exception

Customers are responsible for receiving and properly storing their groceries after delivery.

Once an order has been successfully delivered to the delivery address provided by the customer, Prime Bazaar is not responsible or liable for the items after delivery, including loss, theft, damage, spoilage, temperature changes, or deterioration resulting from groceries being left unattended or not properly refrigerated or frozen.

If there was a problem with the order at the time it was delivered, including an incorrect item, missing item, damaged product, or a quality/freshness concern, the customer must contact Prime Bazaar within 2 hours of delivery.

Photos of the product, packaging, delivery location, and/or order information may be required to review the claim.

Contacting Prime Bazaar within 2 hours does not automatically guarantee a refund, replacement, or store credit. Each claim will be reviewed based on the circumstances.

Claims reported more than 2 hours after delivery may not be eligible for a refund, replacement, or store credit for perishable products.

Other Perishable Food

Other perishable products, including produce, frozen foods, refrigerated foods, prepared foods, and other temperature-sensitive products, are generally final sale.

If you receive an incorrect, damaged, spoiled, or defective product, please contact us as soon as possible so we can review the issue.

Custom & Special Orders

Products that have been cut, ground, trimmed, cleaned, packaged, prepared, or otherwise customized according to customer instructions are final sale and cannot be returned or exchanged.

If Prime Bazaar made an error in preparing your order, please contact us so we can review the issue.

Non-Perishable Merchandise

Eligible unopened, unused, non-perishable merchandise may be returned within 7 days of purchase with the original receipt or proof of purchase.

Products must be in their original condition and original packaging.

Sale Items & Gift Cards

Sale, clearance, and final-sale merchandise cannot be returned or exchanged.

Gift cards are non-refundable.

Damaged, Incorrect, or Defective Items

Please inspect your purchase or delivery as soon as you receive it.

If Prime Bazaar provided the wrong item or you believe an item was damaged or defective at the time you received it, contact us promptly with your order number or receipt and photographs when applicable.

We will review the issue and determine whether a refund, replacement, or store credit is appropriate.

Approved Refunds

If a refund is approved, it will generally be issued to the original payment method. Processing times vary depending on your bank or card issuer.

Contact Us

Prime Bazaar Halal Supermarket
Email: info@primebazaartx.com
Phone: 832-847-4926

By purchasing from Prime Bazaar, customers acknowledge and agree to this Refund & Return Policy.